Refund and Returns Policy
This Refund and Returns Policy outlines the terms under which 8TEN Global LLC (“we,” “our,” or “us”) accepts returns and issues refunds for purchases made through https://8tenglobal.store/ (the “Site”).
Return Eligibility
Customers may request a return within 14 days of receiving their order, provided that the item:
- Is unused and in its original condition
- Is returned in original packaging
- Includes all accessories, manuals, and inserts
Items that do not meet these conditions may not be eligible for a return or refund.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or clearance reasons. Such exclusions, if applicable, will be noted on the product page.
Return Process
To initiate a return, customers must contact us through our website’s contact page and provide order details and the reason for the return. Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery. We may request photographic evidence to assess the issue before proceeding with a replacement or refund.
Refunds
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within a reasonable timeframe.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to an error on our part. Customers are responsible for return shipping costs unless otherwise stated.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been dispatched, cancellation is no longer possible.
Late or Missing Refunds
If you have not received a refund after approval, please check with your bank or payment provider before contacting us, as processing times may vary.
Policy Updates
We reserve the right to modify or update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on the Site.
Contact Us
For questions regarding returns or refunds, please contact us through our website’s contact page.
